{"id":1225,"date":"2019-02-17T22:00:00","date_gmt":"2019-02-17T22:00:00","guid":{"rendered":"https:\/\/money2022.localhost\/novinky-a-tipy\/k-vasim-sluzbam-za-posledni-rok-zakaznicke-lince-vyridili-temer-50-000-hovoru\/"},"modified":"2023-02-01T15:08:14","modified_gmt":"2023-02-01T14:08:14","slug":"k-vasim-sluzbam-za-posledni-rok-zakaznicke-lince-vyridili-temer-50-000-hovoru","status":"publish","type":"post","link":"https:\/\/money.cz\/novinky-a-tipy\/novinky-z-money\/k-vasim-sluzbam-za-posledni-rok-zakaznicke-lince-vyridili-temer-50-000-hovoru\/","title":{"rendered":"K va\u0161im slu\u017eb\u00e1m. Za posledn\u00ed rok jsme na z\u00e1kaznick\u00e9 lince vy\u0159\u00eddili t\u00e9m\u011b\u0159 50 000 hovor\u016f"},"content":{"rendered":"<h2>T\u00e9m\u011b\u0159 50 000 hovor\u016f a p\u0159es tis\u00edc konzultac\u00ed<\/h2>\n<p>Jen za posledn\u00ed rok jsme na z\u00e1kaznick\u00e9 lince odbavili 47 816 telefonick\u00fdch hovor\u016f, vy\u0159\u00eddili 4&nbsp;404 va\u0161ich p\u00edsemn\u00fdch dotaz\u016f a v 1&nbsp;160 p\u0159\u00edpadech jsme v\u00e1m pomohli formou osobn\u00ed \u010di vzd\u00e1len\u00e9 individu\u00e1ln\u00ed konzultace.<\/p>\n<div class=\"c-box--blue l-flex--stretch\">\n<div class=\"c-box__text l-flex__item-50 l-flex__item-sm-100 l-flex__order-1\">\n<div class=\"c-box__inner\">\n<p><i>\u201eZ va\u0161\u00ed zp\u011btn\u00e9 vazby vypl\u00fdv\u00e1, \u017ee 93&nbsp;% z v\u00e1s je s telefonickou podporou velmi spokojeno.\u201c<\/i><\/p>\n<p class=\"text-x-small\"><strong>Ivan Zelen\u00e1k<\/strong><br \/>\n\u0159editel z\u00e1kaznick\u00e9 podpory<\/p>\n<\/div>\n<\/div>\n<div class=\"c-box__image l-flex__item-50 l-flex__item-sm-100 l-flex__order-2\" style=\"background-image: url('https:\/\/money.cz\/wp-content\/uploads\/ivan.jpg');\"><\/div>\n<\/div>\n<p><\/p>\n<p>Z\u00e1rove\u0148 d\u011bl\u00e1me v\u0161echno pro to, aby v\u00e1m z\u00e1kaznick\u00e1 podpora byla k dispozici pr\u00e1v\u011b ve chv\u00edli, kdy ji nejv\u00edce pot\u0159ebujete. Na telefonickou linku se na prvn\u00ed pokus dovol\u00e1te s 96\u201399&nbsp;% \u00fasp\u011b\u0161nost\u00ed a na spojen\u00ed s oper\u00e1torem pr\u016fm\u011brn\u011b \u010dek\u00e1te jen p\u016fl minuty. Po telefonu p\u0159itom vy\u0159e\u0161\u00edme v\u011bt\u0161inu rychl\u00fdch dotaz\u016f a z va\u0161\u00ed zp\u011btn\u00e9 vazby vypl\u00fdv\u00e1, \u017ee 93&nbsp;% z v\u00e1s je s telefonickou podporou velmi spokojeno. <\/p>\n<p>Se slo\u017eit\u011bj\u0161\u00edmi dotazy, kter\u00e9 nen\u00ed mo\u017en\u00e9 vy\u0159e\u0161it po telefonu, v\u00e1m pom\u00e1h\u00e1me pomoc\u00ed vzd\u00e1len\u00e9ho p\u0159ipojen\u00ed p\u0159es Team-Viewer a ve specifick\u00fdch p\u0159\u00edpadech pak formou individu\u00e1ln\u00ed konzultace. Plat\u00ed, \u017ee s pomoc\u00ed t\u011bchto n\u00e1stroj\u016f jsme schopni vy\u0159e\u0161it prakticky kter\u00fdkoliv v\u00e1\u0161 probl\u00e9m.<\/p>\n<p><strong>Nap\u0159\u00edklad v uplynul\u00e9m roce jsme v\u00e1m nej\u010dast\u011bji pom\u00e1hali s:<\/strong><\/p>\n<ul>\n<li>aktualizac\u00ed syst\u00e9mu,<\/li>\n<li>p\u0159einstalac\u00ed Money S3 z jednoho po\u010d\u00edta\u010de na druh\u00fd,<\/li>\n<li>p\u0159evodem dat z jin\u00e9ho syst\u00e9mu do Money,<\/li>\n<li>nastaven\u00edm homebankingu,<\/li>\n<li>\u00fapravou tiskov\u00fdch formul\u00e1\u0159\u016f,<\/li>\n<li>p\u0159epo\u010dtem po\u0159izovac\u00edch cen ve skladu,<\/li>\n<li>zalo\u017een\u00edm nov\u00e9ho roku<\/li>\n<li>nebo obnoven\u00edm z\u00e1lohy dat.<\/li>\n<\/ul>\n<h2>Nov\u00e1 \u0161kolen\u00ed i dal\u0161\u00ed servisn\u00ed prohl\u00eddky<\/h2>\n<p>Na druhou stranu si dob\u0159e uv\u011bdomujeme, \u017ee nejlep\u0161\u00ed je, kdy\u017e se na z\u00e1kaznickou podporu v\u016fbec nemus\u00edte obracet, proto\u017ee v\u0161e ohledn\u011b Money S3 dok\u00e1\u017eete vy\u0159e\u0161it sami. <\/p>\n<p>Proto ka\u017ed\u00fd rok po\u0159\u00e1d\u00e1me s\u00e9rii \u0161kolen\u00ed, jejich\u017e nab\u00eddku neust\u00e1le aktualizujeme na z\u00e1klad\u011b toho, co v\u00e1s nejv\u00edce zaj\u00edm\u00e1. P\u0159idali jsme hojn\u011b \u017e\u00e1dan\u00e9 \u0160kolen\u00ed majetku a v \u0159\u00edjnu 2018 pak spustili nov\u00e9 \u0161kolen\u00ed s n\u00e1zvem Editor formul\u00e1\u0159\u016f. <\/p>\n<p>Pro v\u00e1\u0161 velk\u00fd z\u00e1jem jsme v \u010dervenci a srpnu uspo\u0159\u00e1dali tak\u00e9 obl\u00edben\u00e9 Letn\u00ed servisn\u00ed prohl\u00eddky Money S3, v r\u00e1mci kter\u00fdch kontrolujeme nap\u0159\u00edklad:<\/p>\n<ul>\n<li>stav instalace syst\u00e9mu,<\/li>\n<li>spr\u00e1vnost a integritu dat,<\/li>\n<li>nastaven\u00ed tiskov\u00fdch v\u00fdstup\u016f<\/li>\n<li>nebo spr\u00e1vnost postup\u016f pr\u00e1ce.<\/li>\n<\/ul>\n<p>To v\u0161e s jedin\u00fdm c\u00edlem \u2013 abyste s Money S3 pracovali tak efektivn\u011b, jak jen to je ve va\u0161em p\u0159\u00edpad\u011b mo\u017en\u00e9.<\/p>\n<h2>Do budoucna dal\u0161\u00ed videon\u00e1vody<\/h2>\n<p>Na na\u0161em <a href=\"https:\/\/www.youtube.com\/user\/CiglerSoftware\" rel=\"noopener noreferrer\" target=\"_blank\">YouTube kan\u00e1le Solitea, a.s.<\/a> najdete p\u0159ehledn\u00e9 videon\u00e1vody, pomoc\u00ed kter\u00fdch nap\u0159\u00edklad snadno zalo\u017e\u00edte nov\u00fd \u00fa\u010detn\u00ed rok nebo si spr\u00e1vn\u011b nastav\u00edte homebanking. Mnoh\u00e1 videa maj\u00ed tis\u00edce zhl\u00e9dnut\u00ed a v\u011b\u0159\u00edme, \u017ee v\u00e1m s \u0159adou v\u011bc\u00ed pomohou. <\/p>\n<p>Za celou z\u00e1kaznickou podporu Money S3 d\u011bkuji za va\u0161i d\u016fv\u011bru a t\u011b\u0161\u00edm se, co n\u00e1s spole\u010dn\u011b \u010dek\u00e1 v p\u0159\u00ed\u0161t\u00edm roce.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>T\u00e9m\u011b\u0159 50 000 hovor\u016f a p\u0159es tis\u00edc konzultac\u00ed Jen za posledn\u00ed rok jsme na z\u00e1kaznick\u00e9 lince odbavili 47 816 telefonick\u00fdch hovor\u016f, vy\u0159\u00eddili 4&nbsp;404 va\u0161ich p\u00edsemn\u00fdch &#8230;<\/p>\n","protected":false},"author":2,"featured_media":1226,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","inline_featured_image":false,"footnotes":""},"categories":[30,4],"tags":[58],"class_list":["post-1225","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-aktuality","category-novinky-z-money","tag-money-s3"],"acf":[],"_links":{"self":[{"href":"https:\/\/money.cz\/novinky-a-tipy\/wp-json\/wp\/v2\/posts\/1225","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/money.cz\/novinky-a-tipy\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/money.cz\/novinky-a-tipy\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/money.cz\/novinky-a-tipy\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/money.cz\/novinky-a-tipy\/wp-json\/wp\/v2\/comments?post=1225"}],"version-history":[{"count":2,"href":"https:\/\/money.cz\/novinky-a-tipy\/wp-json\/wp\/v2\/posts\/1225\/revisions"}],"predecessor-version":[{"id":5732,"href":"https:\/\/money.cz\/novinky-a-tipy\/wp-json\/wp\/v2\/posts\/1225\/revisions\/5732"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/money.cz\/novinky-a-tipy\/wp-json\/wp\/v2\/media\/1226"}],"wp:attachment":[{"href":"https:\/\/money.cz\/novinky-a-tipy\/wp-json\/wp\/v2\/media?parent=1225"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/money.cz\/novinky-a-tipy\/wp-json\/wp\/v2\/categories?post=1225"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/money.cz\/novinky-a-tipy\/wp-json\/wp\/v2\/tags?post=1225"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}